Retail
Nowadays, customers are very discerning when it comes to their purchases: they compare various offers before buying, have high standards when it comes to information and advice, and supplier loyalty is decreasing. In order to be successful, retailers have to develop their digital businesses, offering their customers a unique shopping experience across all channels throughout the entire customer journey.
The rapid technological developments in areas such as the IoT, mixed reality and artificial intelligence offer great potential for process optimisation and providing the best in customer care.
Ergon has been working together with its clients to implement successful projects within the area of retail for 15 years. We have extensive and comprehensive expertise in handling highly-available and incredibly complex systems, immense quantities of data and multifaceted business processes.
With our know-how, we can help you to make your customers’ future shopping experience even smarter, as well as continually optimising your internal processes.
“You have to be able to trust each other. Point out the limits, don’t give up, and work alongside each other to find different ways of doing things. Ergon is an extremely important digitalisation partner for Coop.”
Patrick Wiler
Head of Salary Management, Coop
References
Contact at Ergon
Coop goes for win-win-win
Because two wins aren’t enough, Coop strives for win-win-win situations. Satisfied employees make for satisfied customers, which ultimately increases turnover. Ergon has been helping Coop achieve goals like this since 2006.
Looking to the future, leading the pack
Speed and efficiency are crucial on production lines. Midor is experimenting with AR on its quest for hidden optimisation potential.
It wasn’t just the idea that was ambitious
Reducing the amount of air in packages. What sounds banal is in reality a mathematical masterstroke. How did Digitec Galaxus and Ergon do it?
August Harder has been Head of IT at Coop for more than 20 years and is one of the driving forces for digitalisation at the company. He tells in the interview, what motivates him.
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