The central product catalogue is configurable – giving you maximum flexibility and agility.
From order management and service fulfilment, to billing and customer support – the Tango Business Support System (BSS) manages your service portfolio and the range of solutions you offer from a flexible, central product catalogue. Thanks to targeted automation, you design business processes effectively and efficiently. You use the system to process customer orders, meet your high service quality standards and ensure the ideal customer experience.
Flexibility & agility
Flexibility & agility
Fast & convenient order entry
Fast & convenient order entry
You can enter orders conveniently and quickly on the user-friendly interface.
Reduce errors
Reduce errors
Integrated automatic mechanisms and rules make work easier and keep errors to a minimum.
Save time and money
Save time and money
Customer self-care and automated mechanisms throughout the order process save time and money.
The central Tango modules include
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a central product catalogue (Product Management)
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a customer portal with customer self-care functions (Order Entry)
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a business web application for order desks, retail shops and technicians
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a customer and order management system (CRM and Order Management)
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workflow-based service fulfilment (Service Fulfilment)
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a resource management system (e.g. for devices or phone numbers)
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a complete traffic, usage and billing process (Rating and Billing)
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electronic invoice presentation and analysis, plus cost management (Cost Manager)
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a commissioning system with rules-based commission models (Commissioning)
What Tango BSS can do
Everything in one place
The central product catalogue pools together all the aspects of your range in one place – from service ordering to billing.
Individually configurable
Products, services, bundles, prices – you define and configure your catalogue, adapting it quickly should you need to.
Versatile mapping of business cases
Virtually all attributes of new order, order amendment and cancellation business cases can be mapped.
Service fulfilment process
After being checked and released, the order is put through a defined service fulfilment process in accordance with your service plan.
Operational support systems
The system triggers the required operational support systems (OSSs) automatically as needed.
Supports common billing scenarios
Our extremely flexible billing module supports the most common billing scenarios, such as one-off and recurring service fees, scaled and graduated pricing, the pricing of usage data, etc.
Customised web applications
The Tango client also features customised and role-based web applications such as an order desk and the factory web.
Transparent licence models and customer-centric services
You receive optimum support, from development through to operation of Tango. This is provided by experienced teams made up of highly qualified experts from all the relevant areas – from business analysis, consulting and UX, to software engineering and testing. Implementation usually takes between 10 and 24 months. We place our trust in agile principles and transparent communication.
On request, we adapt Tango in line with your needs; we bill you for the costs and work involved. The licensing policy is transparent. You pay a one-off fee and are given access to the basic modules and functions. This makes integration into your system landscape easier and ensures long-term, successful use.
TM Forum Information Framework (SID)
Tango is based on the industry standard of the TM Forum working group and on the Information Framework (SID). The TM Forum Business Process Framework (also known as “Enhanced Telecom Operations Map”, or “eTOM” for short) is a standardised model developed specifically to enable telecommunications companies to organise and optimise their business processes.
“Our priority is the independence, the freedom, to develop our own products and bundle them as the customer wants, so we can react quicker to trends and market changes.”
Stefan Willi
CTO, WWZ
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