Human-centred design forms the foundation of effective and useful solutions with the ideal user experience. The person is the focal point, from the idea through to implementation. Together, we analyse and identify the needs and requirements of your users, thus creating a genuinely intuitive and appealing user interface. Business goals are always user goals as well. Underpinned by scientific methods and the latest findings, we help your clients to achieve their goals.
Why choose Ergon for a better user experience?
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UX experts with engineering, psychology and design know-how
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Design, development and consulting – all from a single source
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Experts for complex systems
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Superb solutions designed to overcome your specific challenges
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The right method for your project
Our services in the user experience design sector
“The close cooperation with the UX team and the developers was the secret ingredient that resulted in a brilliant product.”
Daniel Peter
CEO, VIAC AG
How we use UX design to guide you to success
Collaborative
Together we are strong – close, transparent cooperation makes change management simple. Users are involved early on to create innovative solutions.
Iterative
We work in cycles, collect feedback and adapt solution components accordingly. Continuously optimising until we achieve perfection.
Four phases
Understand, define, develop and finalise – four phases we go through to achieve goals. Our curiosity and focus lead us to the best solution.
Wide variety of methods
User interviews, personas, prototyping, usability tests – we always find the right combination of proven and innovative methods.
FAQ
Human-centred design brings together user needs and the requirements of digital products, reducing risk during development. These FAQs look at the benefits of UX design, typical approaches and how user-centred methods help create applications that are both intuitive and effective.
What is human-centred design?
Human-centred design is a user-centred approach to designing digital products and services. It puts people's needs, expectations and contexts of use at its heart, to create solutions that are clear, efficient and genuinely helpful.
When is human-centred design worthwhile for digital products?
Human-centred design is particularly worthwhile for digital products with complex processes, several user groups, or high demands on acceptance and efficiency. In UX design, the user-centred approach helps identify needs early, avoid costly missteps and make digital solutions easier to understand.
Why does UX design improve user satisfaction?
UX design improves user satisfaction because digital products become easier to understand, more efficient to use, and better matched to real needs. In user experience design, user goals are the focus, which reduces frustration and encourages positive experiences.
How does user experience design help with complex applications?
User experience design supports complex applications by structuring information, processes and interactions so they are easy to follow. User-centred design keeps solutions intuitive to use, even when they offer many functions.
Which methods form part of a UX design process?
Depending on the objective, a UX design process can include methods such as user research, user interviews, information architecture, prototyping, usability testing and iterative optimisation. This systematically embeds the user's perspective in the development of digital solutions.
We look forward to hearing from you
We are pleased that you are interested in our services. Do you have any questions or a specific project idea? Tell us about it – with no commitment on your part. Our experts will contact you as soon as possible.
Glossary
User experience design shapes how people perceive, understand and use digital products. This glossary explains the key methods, objectives and ways of working in user-centred design, and shows their influence on successful digital solutions.
Personas
Personas are model descriptions of typical user groups. They summarise needs, behaviour and contexts of use, and help teams base their decisions on realistic user perspectives.
Change management
Change management refers to the structured support of change in organisations, processes or ways of working. It matters in UX projects whenever new solutions are introduced and need to be accepted by users.
1x Gold, 2x Silver and 1x Bronze at the Best of Swiss Apps Award 2018
With the first fully digital pillar 3a app in Switzerland, the start-up VIAC was able to convince the jury of the Best of Swiss Apps Awards and received four awards.
Modern software development: «survival of the fittest”
Innovation and technological progress have made software business-critical. How do you make sure to stay on top of the latest trends?
Successful together: on the same wavelength
Denise Borchard, Coop’s Head of CM Processes, particularly appreciates the openness and the accessible nature of the cooperation with Ergon.