Multichannel replaces videotext

01.05.2015 – Annual Report 2014

When Ergon was contracted to implement an internet banking system in 1996, there were still virtually no commercial applications on the World Wide Web. Banks offered their customers stock market services and payment transactions via videotext. Thomas Ward, one of Switzerland’s e-banking pioneers, recounts how this was soon to change dramatically, and he describes the challenges that confront today’s financial service providers.